Leads and manages a team of CIAs and Sr. CIAs in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders). Ensures...
Provide troubleshooting support for residential phone lines Provide technical support for the DSL internet Sell services and products to better suit a customer’s needs Handle all inbound queries...
Demonstrate ability to use logical and non-linear troubleshooting techniques to resolve customer issues Execute client’s policy and procedure to resolve issues and offering suggestions Clearly set...
Provide resolutions to problems that users or players may encounter Resolve issues through email support Provide customer any relevant information about the games their playing (Frontier Ville)
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