Singapore Business Relationship Consultant (BRC) Job (Singapore, SINGAPORE, SG)

Singapore Business Relationship Consultant (BRC)-1201429DescriptionThe incumbent will be responsible for delivering against strategic business objectives (merchant satisfaction and revenue generation) by providing consultative solution building support to a variety of internal/external customers and driving solution/product delivery into merchants, third party processors and external vendors.American Express depends on the Business Relationship Consulting team to enable Card acceptance, identify and implement payment solutions (products and services) in customer-facing situations. Relationship building, communication, and problem-solving skills are important for success in this team’s role. Team members must also maintain deep and current knowledge about the payments industry, market trends, new and existing payment-related technologies, products and services, and the structure of American Express and customer organizations.This role demands an experienced and persuasive consultant with analytical skills, thought leadership and a track record of complex problem solving, developing strong business relationships and flawless project execution.* Deliver against strategic business objectives* Develop and maintain an in-depth understanding of the merchant (i.e. know all aspects of merchant’s payment acquiring environment including history, current goals and organizational drivers)* Provide consultative sales/solution support to merchants and Client Management (CLM) sales channels within their market/region* Provision of high quality product and process consultancy to merchants across the region* Consult on Set-up, Transmission, Authorization, Submission, Settlement, Reconciliation and Disputes* Provide product and process training to CLM partners* Use knowledge of the merchant and marketplace to develop a win-win account plan* Communication and tracking of projects* Management of merchants, external vendors and processors:* Build relationships for success with vendors and processors within portfolio* Consultative approach to driving product delivery into portfolio* Industry knowledge and business development* Maintain and develop deep knowledge of the payments industry* Anticipate and communicate trends to assist in strategic decision making* Use competitive information to position the unique value, features and benefits of American Express products and services* Conducts independent research and gather marketplace and industry data from:* Trade journals & web sites* Financial Reports (understand revenue/cost drivers)* Payments Industry Publications* Business / Industry Literature* Build strong internal relationships to facilitate delivery of shared goals* Build and maintain relationships across the Blue Box* Identify opportunities to leverage relationships between merchant executives and American Express leadership* Identifying and implementing most appropriate product and service solutions based on merchant, vendor or processor requirements and aligned with regional/personal goals* Coordination across internal and external partners to deliver projects on time and in scope* Maintaining excellent third party relationships with vendors and processors within assigned portfolio* Staying ‘current’ in a fast-moving and highly regulated environment* Maintain financials across all projects & business functions for BRC TeamAmerican Express is an equal opportunity employer.Required:* Understanding of American Express Authorization, Submission, Reconciliation and Disputes processes across a range of American Express products and merchant industries* Strong consultative sales/solution building skills* Strong relationship building/management skills* Strong project & financial management skills* Solid written and verbal communication and interpersonal skills (eg Presentation & business case development skills are highly advantageous)* The ability to articulate complex issues in a simple non technical manner* Flexibility to work across time zones with groups in the US, JAPA, Canada, and LAC.* Proven track record in leading projects and driving results* Ability to build and leverage strong relationship across Global Network Operations (GNO), Global Merchant Service (GMS), Technologies, Customer Service International (CSI)/ Service Delivery Network (SDN) and externally* Highly organized and results driven, with strong ability to be forward thinking and proactive* High proficiency in the local language of their intended market (eg Mandarin is highly advantageous)Preferred:* Ability to drive change* A passion for customer service and quality* Previous experience in the merchant processing/acquiring industry* Previous experience or exposure to the technology around card processing and merchant acquiring solutions* Appreciation of the global competitive acquiring and processing landscapeJob: NetworkPrimary Location: Singapore-Singapore-SingaporeSchedule: Full-time

This position, Singapore Business Relationship Consultant (BRC) Job (Singapore, SINGAPORE, SG), was posted on February 1, 2012. The job is located in Singapore. The employer is American Express. Since this job has been published, it has been viewed 29 times.