Service Delivery Manager Job (Mumbai, MAHARASHTRA, IN)

Service Delivery Manager-1201218DescriptionLead The Onsite Travel Consultant Teams In Mumbai.- Coaching And Developing The Team Members- Ensure High Employee Motivation And Job Rotation.- Ensure Appropriate Scheduling & Adequate Staffing.- Maximize Use Of Preferred Airlines & Uatp Penetration- Ensure Control Over Receivables And Chargebacks. Ensure Least Financial Exposure For The Portfolio Managed.- Work With Client General Managers And Other Functions To Deliver Excellent Service To The Client Per Agreements And Slas.- Establish & Build Relationships With Corporate Travel Arrangers/Key Travelers/ Decision Makers In Corporates.- Manage Issues Via Tool, Analyze Root Causes For Service Issues. Develop & Implement Action Plans To Minimize Them.- Liaison With Srg For Corporate Airlines Deals.- Maintain Relationship With Key Airlines & Hotels And Negotiate Special Deals For Corporate Groups.- Contribute Towards Constantly Improving Process To Take The Service To Higher Levels.- Provide Thought Leadership On Be The Change Strategy As Applicable To India.- Coordinate And Function In A Large Team Environment Comprising Senior Leaders, Managers, Team Members And External Clients And Foster Good Working Relationships In And Across Groups.- Foster An Environment Focused On Improving Employee Engagement And Employee Satisfaction- Lead By Example, Advocate And Consistently Practice Blue Box Values- Ensure 100% Compliance To Code Of Conduct, Us Sanctions, Fcpa And Other Similar GuidelinesAmerican Express is an equal opportunity employer.Graduate with 7-10 yrs of travel servicing experience.- Advanced PC skills in all MS Office applications and Lotus Notes- Strong understanding of American Express procedures and policies is a plus- Strong interpersonal, influencing/collaborating skills with high result orientation and personal accountability. Ability to maintain confidentiality and build trust is an absolute must.- Knowledge of company policies & procedures- Knowledge of corporate travel economics and travel technology/ tools- Proven track record in implementing and maintaining processes and controlsProven ability to effectively communicate with team members at all levels, as well as seniors and external customers.Job: TravelPrimary Location: India-Maharashtra-MumbaiSchedule: Full-time

This position, Service Delivery Manager Job (Mumbai, MAHARASHTRA, IN), was posted on February 1, 2012. The employer is American Express. Since this job has been published, it has been viewed 49 times.