Patient Relations Executive $3k - $4K -- Asia HR -- Singapore

Manage customer feedback and all related matters, including investigations, service recovery with the feedback providers, follow-up with staff to address the issues raised, crafting of replies and related data entry for reporting   Collect and ‘triage’ feedback forms for attention and distribution, follow up with feedback providers and staff as needed.   Conduct patient visitations to proactively seek feedback for service improvement and service recovery, and to work closely with staff to follow up and address the feedback issues.    Assist with other patient relations functions such as the preparation of reports and analysis,   Contribute articles to SWAT, staff newsletter and participate in special case study presentations   Identifying and initiating service improvement activities  

This position, Patient Relations Executive $3k - $4K -- Asia HR -- Singapore, was posted on July 25, 2011. The job is located in Singapore. The employer is Asia HR. Since this job has been published, it has been viewed 39 times.