Operations Analyst -- Unisys (Malaysia) Sdn Bhd -- Petaling Jaya

Support centers on the daily operations issues highlighted Escalate operations-system related matter to system team and follow up with the system team until resolution is implemented Analyze and highlight operations performance to Ops support team lead and Operations Manager for review.   Perform and ensure the monthly management report and KPI reports are submitted according to the timeline set.    Develop and update the business operations manual and procedures based on the process flow and change request involved on a periodical basis Work on the Risk Management Framework and conduct or support the centre operational risk assessment ie: presenting and reporting audit findings and suggesting appropriate audit recommendations Verify the billing figures and ensure all billing data is recorded according to charge schedule and change request charges. Support the operations project assessment, major incident reporting, major change requests assessment, process improvement initiatives  Perform operations process testing ie: UAT to identify operations risk areas Assist with administration duties in the department Undertake special assignment , ad-hot functions as and when required

This position, Operations Analyst -- Unisys (Malaysia) Sdn Bhd -- Petaling Jaya, was posted on September 2, 2010. The job is located in Petaling Jaya. The employer is Unisys. Since this job has been published, it has been viewed 116 times.