DIRECTOR-CLIENT MANAGEMENT Job (Mumbai, MAHARASHTRA, IN)

DIRECTOR-CLIENT MANAGEMENT-1115207DescriptionCritical Success Factors- Customer, industries, market and AMEX product knowledge.- Effective industry strategic planning and executional skills. Demonstrated leadership in one or more key industries in the marketplace.- Demonstrated project management skills- Effective co-ordination of team portfolio planning.- Superior strategic thinking, creative problem solving and analytical skills- Strong financial acumen with profitability mindset.- Effective contractual and discretionary marketing strategies.- Knowledge of AMEX merchant operating systems and information management systems (e.g. Genesis, GMAPS, CLM Reporting)- Knowledge of AMEX processes and rules of engagement to coordinate / work with appropriate support resources- Use of quantitative data and analysis to develop strategies; including channel segmentation, servicing needs requirements and ability to sell our value.- Demonstrated leadership of the Consultative Sales Process.- Superior relationship building and negotiating skills.- Effective and efficient in time management- Superior skills in resolving conflict- Superior ability to establish and maintain credibility with external customers and Amex Sr. Management.- Demonstrated Leadership skills with several direct reports.- Excellent team player and superior at driving results across both functional and cross-functional units.- Compliance with Company Policies.Key Linkages· GMS Market Head· Head of J/APA CLM Servicing & Development for strategies, goal alignment, MIS, Incentives and Tools.· Global / Regional Industry Experts for the implementation of industry strategies.· Merchant Engagement Head for suppression initiatives.· Customer Development Group regarding Platform negotiations for strategic program participants· Merchant Communications Group to ensure account needs are met through program management and opportunities proactively seized based on triggers identified· Servicing Support for operations, presentations and admin.· GNO Head for high level technical POS support.· Internet Head for Interactive Capabilities.· BT Head for the development of action plans to address profitability/ merchant processing initiatives.· Marketing organization for development of Channel / industry specific marketing strategy, marketing programs, coordinating marketing activities, collateral material and association management· GMS Operations for the development of strategies and deployment of action plans to address operational issues.· GMS Fraud for the development of strategies and deployment of action plans to address market fraud issues.· GMS Finance for profitability analyses/proposals· Global Pricing for pricing related initiatives to increase profitability and reduce suppression.Critical Success Factors- Customer, industries, market and AMEX product knowledge.- Effective industry strategic planning and executional skills. Demonstrated leadership in one or more key industries in the marketplace.- Demonstrated project management skills- Effective co-ordination of team portfolio planning.- Superior strategic thinking, creative problem solving and analytical skills- Strong financial acumen with profitability mindset.- Effective contractual and discretionary marketing strategies.- Knowledge of AMEX merchant operating systems and information management systems (e.g. Genesis, GMAPS, CLM Reporting)- Knowledge of AMEX processes and rules of engagement to coordinate / work with appropriate support resources- Use of quantitative data and analysis to develop strategies; including channel segmentation, servicing needs requirements and ability to sell our value.- Demonstrated leadership of the Consultative Sales Process.- Superior relationship building and negotiating skills.- Effective and efficient in time management- Superior skills in resolving conflict- Superior ability to establish and maintain credibility with external customers and Amex Sr. Management.- Demonstrated Leadership skills with several direct reports.- Excellent team player and superior at driving results across both functional and cross-functional units.- Compliance with Company PoliciesAmerican Express is an equal opportunity employer.Masters or Post Graduation.Job: SalesPrimary Location: India-Maharashtra-MumbaiSchedule: Full-time

This position, DIRECTOR-CLIENT MANAGEMENT Job (Mumbai, MAHARASHTRA, IN), was posted on November 26, 2011. The job is located in Ha. Since this job has been published, it has been viewed 64 times.