Customer Relationship Management Consultant / Manager Job (Singapore, SINGAPORE, SG)

Customer Relationship Management Consultant / Manager-00084452DescriptionIf you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.Accenture's Consulting workforce is involved in business consulting, process design work and the application of technologies to business. A career in Consulting is varied and stimulating because each project presents a new challenge and will give you exposure to new clients, business issues, technologies and people. We need people who are able to challenge conventional thought, offer unique perspectives and conceive more innovative solutions for our clients.The Consulting workforce is made up of three groups: Management Consulting, Systems Integration Consulting and Technology Consulting. This consulting group structure provides outstanding opportunities to develop highly specialized skills that will help you advance your career.We are seeking a talented and motivated Customer Relationship Management (CRM) Consultant or Manager to join our Management Consulting practice. With solid skills in marketing, marketing analytics, sales and service, you will be involved in assisting our clients to efficiently anticipate, meet and exceed their customer expectations.As Consultant/Manager in Segmentation & Analytics, you are expected to participate in customer insight projects in Asia. In addition, you will be responsible for:* Preparation and validation of data for analytical modeling/data mining* Development of customer segmentation models* Development and analysis of customer profiles* Development of cross-sell/up-sell/churn predictive models* Validation of accuracy and robustness of analytical models* Development of marketing and customer strategies and actionsQualifications* 3-5 years of experience in Customer Relationship Management, Marketing Automation, Database Marketing Management and Operations, Customer Data Management, Customer Analytics, Operations Research & Quantitative Analysis* An excellent university degree in a quantitative field such as Statistics /Computer Science/Engineering.* Good written and verbal communications skills in English and Mandarin.* Familiarity with statistical methods and preferably data mining techniques* Strong numerical skills* Ability to translate complex analysis results into business insights* Sufficient charisma to facilitate client workshops and presentations* Passion to deliver value for our clients* Ability to meet travel requirements, when applicableWe are also seeking Service Transformation resources at Consultant or Manager level to work in our CRM practice. These resources will work with our client teams to support the design and implementation of multi-channel Customer Service solutions for our clients. The Service Transformation community forms one of the key components of our CRM Practice that operates across industry groups within Accenture. It is complimented by two other offering groups within Accenture Management Consulting CRM - Sales Transformation and Marketing Transformation.Skills and experience:* The following skills are expected of potential candidates (relevant to years of experience):* Capable of building strong relationships with clients and working well as part of a team* Proven capability in team management comprising both internal and client personnel* Responsibility for defining client issues and shaping projects to meet client expectations and deliver business outcomes* Design and execution of project deliverables* Process analysis and design* Experience of working with a wide range of stakeholders, including engagement at the senior level* Analytical skills used to derive insight from complex and varied information sources and the ability to draw sound recommendations* Excellent written and verbal communication skills, including creating presentations, chairing meetings, workshop facilitation, and report writingProfessional Skill Requirements:* Proven success in contributing to a team-oriented environment* Proven ability to work creatively and analytically in a problem-solving environment* Desire to work in an information systems environment* Excellent leadership, communication (written and oral) and interpersonal skillsJobCustomer Relationship ManagementPrimary LocationSingapore-SingaporeOrganisationConsultingScheduleFull-time

This position, Customer Relationship Management Consultant / Manager Job (Singapore, SINGAPORE, SG), was posted on February 5, 2012. The job is located in Singapore. The employer is Accenture. Since this job has been published, it has been viewed 23 times.